- Complimentary gift wrapping
- $12 flat rate shipping on all orders
- Same day dispatch or next working day
- Standard trackable shipping within Australia with signature
- 30 day no hassle returns
At Table Culture, we proudly stand behind the quality of our product. Each shipment is carefully inspected before it leaves our warehouse and we take reasonable precautions when packing your order. However, in the event that you are not satisfied with your purchase/s, we aim to rectify this as promptly as possible. Please read below for instructions.
Returns & Exchanges
If you recieve a faulty or damaged product, you have the option of a refund, exchange or credit note. For online purchases, we are unable to offer a refund for change of mind. To recieve a refund we must be notified within 30 days of receiving your purchase. Simply contact us by email or phone with your order number, to discuss your options.
All returnable goods should be addressed to; 126 Rokeby Rd, Subiaco, Perth Western Australia 6008 with your details and return address.
Please note: Initial delivery fees are non-refundable.
In the unlikely instance that the purchased product cannot be supplied in the specified time period, you will be notified immediately and advised on a time frame for availability. If this is not suitable, we will happily suggest an alternative or can arrange a full refund in your original payment method.
Incorrectly Addressed Purchases
All purchases are sent via Australia Post. Incorrectly addressed orders will be returned to our warehouse, upon which we will re-confirm your address details. In the case of providing us with an incorrect address, an additional delivery charge will be billed when re-sending the order, so it is important that the shipping address provided is correct.
Orders received by 12pm (AWST) will be dispatched the same day, otherwise they will be shipped the next working day. Australia Post Parcel Post is our chosen delivery service. If your order arrives when there is no one to accept the delivery, the order is taken to your local Post Office. You will be left notification and collection instructions in your letterbox.
Table Culture endevours to have your order with you within 1 to 7 working days. If there is a delay, you will be notified immediatly via email or phone with an estimated arrival time.
PLEASE NOTE: the months of November and December are peak postal period. At this time please allow an additional for your order to arrive. Cutoff date for Christmas deliveries is 12th of December.
At this time the Table Culture online store is not an international service. However, please, contact the store with your enquiry and we are happy to discuss an agreed postage cost depending on the size and weight of your purchase and destination.